When you wish to deactivate yourself from Trust Tein Bank, you are required to send a request to trustteinbankcommerce@gmail.com . We shall contact you within fourteen days to validate the request for processing. A de-activated account may still have transactional history kept on our systems in accordance with financial laws and data retention policies of the Bank.
We will disclose the specific purpose for which we use, request and store your personal information
We will also keep a record of that personal information and the specific purpose for which we collect it
We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express consent to do so, or unless we are permitted to do so by law
We may collect information from you when you register on our mobile app. We may collect your name, e‐mail address, phone number, and date of birth, gender, residential address, ID number, device ID, and device location. When onboarding on our Xpress Account service.
We will contact you through email, short message services (SMS), phone call, and other ways through our Services, including text messages and push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services and network updates.
Protecting our systems and our users’ information is paramount to ensuring Ecobank brand, websites, apps, advertising services, products, services or technologies (“Services”) customers enjoy a secure experience and maintaining our users’ trust. We have taken the following measures to protect your information.
CIn addition to Trust Tein Bank privacy principles and the practices described in our privacy notice, Trust Tein Bank has established a set of Corporate Rules (also referred to as Binding Corporate Rules), approved by the USA Data Protection Authority .
These Corporate Rules are a commitment by Trust Tein Bank to adequately protect confidential information regardless of where the data resides, and depending upon your location, may provide additional privacy rights through your privacy regulator or a court. Trust Tein Bank may share confidential information with third party processors (such as service providers or vendors). Contracts with third party processors require sufficient technical and organisational security measures, limit the use of User Information to purposes defined by the affiliates and retain control of User Information where applicable.
Additionally, Trust Tein Bank will only transfer User Information of Users located in the EU to third party processors that provide an adequate level of protection when processing User Information (for instance by entering into contracts based on the model clauses for the transfer of EU User Information to processors established in third countries published by the European Commission). Agreements with third party processors provide for legal remedies in the event of a breach of the agreement.
